Sincere Promise

Chow Sang Sang holds itself to the highest standards of service with every customer. Whether you visit or one of our retail branches, our customers are looked after with professionalism and we are committed to providing top-notch after-

sales services at all times.

Comprehensive Professional


Whether you are enquiring about product details or product care, our sales associates and customer service team are equipped to assist.

Our Services

Jewellery Trade-in

You can exchange jewellery for new items, subject to a service charge. As this service is only available at selected branches and terms and conditions may vary.

Timepieces Care

Since the warranty for watches is provided by the original manufacturer, we will gladly pass on your watch to the manufacturer for examination and repair when you visit our Rolex and Tudor branches. You can also visit the affiliated service centre of the original manufacturer in person.

Return and Exchange

To provide you confidence to shop at Chow Sang Sang, we offer a return and exchange policy for jewellery purchased from our retail and online stores.